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Guide9 min read

Is Medvi Legit? Yes. 14,836 Reviews, Real Complaints (2026)

Yes. Licensed providers on video visits, 4.3 on Trustpilot across 14,836 reviews. We read the praise and the 1-star complaints about renewals and refunds.

Updated September 25, 2026

Francheska Capistrano, Medical Content Reviewer

Reviewed for medical accuracy by Francheska Capistrano, RMT, MPH

Reviewed · How we review

What Reddit says about Medvi

Excerpts from real public Reddit posts and comments - the strengths and the caveats, in users’ own words.

r/r/telehealth·u/marlsygarlsy·6mo agoabout Medvi

Topic: Results / clinician access / cost

Medvi GLP-1 telehealth experience breakdown

“Within a few days, I heard back from a licensed provider... Most of the communication happened through secure messaging.”

“I did have some mild nausea when my dose increased, but it was manageable and improved after a short time... Around the middle of the year, progress slowed and I hit a plateau. I reached out through the messaging system, and my provider adjusted my dose, which helped me start moving again.”

u/Canadian_Insulin

“Clinically speaking, losing around 10 to 15 percent of starting body weight over a year is very much within the expected and healthy range for semaglutide treatment.”

r/r/productreview·u/External-Neck-7278·6mo agoabout Medvi

Topic: Results over a full year

My 2026 MEDVI review after using it for a full year

“The first thing I noticed was that my appetite felt different in a calm manageable way rather than feeling like I was constantly fighting hunger.”

“Over the course of the year I lost just over 40 pounds and more importantly I've been able to maintain that loss without feeling burnt out.”

u/Decent_Feature_9060

“medvi is the best triz provider i ever had (changed 3 providers so far)”

Excerpts from public Reddit posts, lightly trimmed; vote and comment counts shown as captured at the time of review. Posts are individual experiences, and any weight-loss result mentioned is one person’s and is not typical - results vary. Reddit is a trademark of Reddit, Inc. and is not affiliated with this site.

Key takeaways

  • Yes, Medvi is legitimate: licensed providers on real video visits, a medical intake that can end in a decline, and a 4.3 on Trustpilot across 14,836 reviews - a volume that is hard to manufacture.
  • The newest reviews (September 2026) keep praising the nurses and providers by name; the 4-star middle asks for more subscription flexibility and a reliable video connection, and the 1-star reviews describe a renewal without notice, a refused refund and a wrong-dose shipment.
  • Pricing is all-inclusive and HSA/FSA-approved: $99/month semaglutide (reg. $199) and $166/month tirzepatide (reg. $299), with no dose-based increases.
  • Fair criticisms: it is not the cheapest (wellmedr $49, embody $69), it is compounded-only, it is monthly-only, and whether the support premium is worth it is a personal call.

Start with the number that's hard to fake

Most "is it legit" questions have to be answered from indirect signals. Medvi's case is unusual: there's a large, public dataset. As of this writing, Medvi holds a 4.3 out of 5 on Trustpilot across 14,836 reviews - a volume that's very difficult to manufacture and large enough that patterns in the reviews mean something.

So instead of starting with corporate credentials, start there. What do fourteen thousand people keep saying? Reading through them, one theme dominates - and it isn't price. It's the humans. "The phone call was very thorough and everything went smoothly" (Randy). "My provider was very friendly. She answered all my questions very thoughtfully and thoroughly" (Ashley). "She took her time, answered any questions" (Raymond). "Video visit was made very easy and reminders were sent right before my visit" (Martin).

That pattern - thorough calls, patient providers, easy scheduling - is the fingerprint of a real clinical operation, not a checkout page with a doctor's name on it.

Medvi logo

Medvi reviews on

Trustpilot
(14,836 reviews)
Sep 25, 2026

Keep your appointment

“Very helpful information. Theresa was thoughtful and explained all of her observations.”

E

Eric B.

US

Sep 25, 2026

Nurse was very informative and pleasant

“Nurse was very informative and pleasant to talk with.”

S

Stephen V.

US

Sep 25, 2026

This journey has been great

“This journey has been great . Talking with Jessica certainly has answered my questions and concerns.”

L

Linda H.

US

Sep 24, 2026

My provider was very helpful

“My provider was very helpful. She listened to my concerns and made proper adjustments.”

C

Crystal C.

US

Sep 24, 2026

Tomica

“Tomica, the company rep was outstanding.”

J

John W.

US

Sep 24, 2026

I was able to ask any questions

“I was able to ask any questions, she was very informative.”

M

Maria A.

US

Sep 22, 2026

Very personal

“Very personal, communicated all needs and supported me with advice”

R

Roxanne C.

US

Sep 21, 2026

Quick

“Quick, easy, to the point.”

S

Shawn E.

US

Sep 5, 2026

Helpful personnel

“Helpful personnel.”

V

Vivian H.

US

Sep 4, 2026

At first had a hard time canceling my monthly subscription

“At first had a hard time canceling my monthly subscription, but they did finally get that taken care of. The product is great, I just didnt need/want a monthly prescription. I wish they had more flexibility in that regard. Maybe an every other month, or just buy as needed.”

C

Chris W.

US

Aug 31, 2026

GLP-1 (Compounded)

“MEDVi offers a lot of assistance with the RN, Provider. and Coaching Support - I like that assistance. However, they need to ensure for a solid audio-video connection to see whom you're speaking with (there's too much FRAUD going on today) especially when it comes to your health. It's very important to see and get there credentials/whom you're speaking with about your health - you know, the HIPPA ACT Policy. Otherwise, I really enjoy this Rx, it really curves your appetite. My PRAYER is NO side effects so that I can continue and accomplish my goal. I started this program in March 2026. It cost too much not to receive stellar service.”

A

A Concerned First Time Consume

US

Sep 23, 2026

Caution is advised

“Caution is advised. The operational efficiency of this company is significantly lagging, causing an impediment to my regular medication intake schedule. Regrettably, their customer support inadequacies persist, coupled with a lack of responsibility for service deficiencies. In addition, their pricing surpasses that of competitors. It is my recommendation to refrain from engaging with this establishment due to their unreliability in ensuring timely delivery of essential medications for weekly GLP-1 dosages.”

K

Kearsley R.

US

Sep 23, 2026

MedVi support and their affordable...

“MedVi support and their affordable access to these truly life saving medicines is wonderful. I'm beyond grateful.”

K

Kelly G.

US

Sep 23, 2026

They really care about my needs and...

“They really care about my needs and goals.”

S

Sandra C.

US

Sep 11, 2026

I signed up for medication and was...scammed

“I signed up for medication and was charged without ever having spoken to a medical professional. They ordered medication that was an incorrect dose. I met with their medical provider and she agreed to change to the correct dose. The change was never made. I called numerous times to correct the problem, I was assured that it was corrected. It never was. I called to cancel the order and request a refund. I was told I would have a refund in 5-10 days. I didn't receive confirmation of the refund and was getting notified that the prescription was being processed. I called again and was told to ignore the notification that it was cancelled and I would receive a refund. The order was shipped to me. It is not labeled with the correct dosage and the company is now refusing the refund I was promised. I have been on the phone and in email communication almost daily. DO NOT DO BUSINESS with MEDVI. They are not trustworthy. They will lie to you and refuse to honor their word.”

D

Deborah D.

US

Sep 16, 2026

Lots of confusion and delays

“I transitioned to Medvi from another company and have been using GLP-1s for over a year. Medvi didn't review my history and continuously sent me a level 1 prescription when I needed a level 5. It took weeks to get each one resolved, including multiple calls/emails with customer service, and having to explain why I didn't want to pay more money for the "extra prescriptions". I paid for three months, but will not be renewing after these months are over.”

N

N R

US

Sep 23, 2026

Great support and program works fantastic!!!

“The doctor reviewed my history of orders and saw the mistake previously made and said she would correct my prescription order. All was great and can't think of any improvements. The program has been working fantastic for me and highly recommend.”

N

Nan

US

Sep 23, 2026

That you meet with a real provider or nurse practitioner via video call I think is more important than a phone call

“That you meet with a real provider or nurse practitioner via video call I think is more important than a phone call. Things are cleared in your visit. Much better. They're always available, easy to make appointments”

M

Michele S.

US

Sep 1, 2026

Medvi shady practices.

“Medvi promised GLP 1 medication for $179.00 monthly with a prepaid yearly subscription. Unfortunately the term was not a complete year. After just 11 shipments they renewed my subscription without any advance notice. They did not give me a choice. The amount I was charged previously was $2,148.01. If you divide this amount by 11 it does not come out to $179.00. When I did discover the charge applied to my card, I contacted Medvi that same day to cancel my subscription. They replied that they have cancelled it the following August in 2027. They would not allow me to cancel the current subscription. Not until I filed complaints with the Better Business Bureau, the FTC, and my State Attorney General did they finally refund my subscription. I would not deal with this company. Even though the medication was supposed to be monthly, the dosage that I was prescribed was two injections weekly. The dosage amount and the amount that they sent did not last for 8 injections for the month.”

M

Margaret D.

US

Sep 22, 2026

Professional

“Uneventful, went as hoped”

S

Stev H.

US

Sep 22, 2026

Experience was handled professionally...

“Experience was handled professionally and I was given well informed information on my weight loss medication and journey and what to expect. I was very comfortable knowing I can contact medical personnel at anytime with any questions or concerns. Overall I am very happy”

M

May L.

US

Sep 22, 2026

The RN was very helpful with my medical...

“The RN was very helpful with my medical questions as well as assuring me that things will be taken care of.”

S

Stephanie N.

US

Sep 22, 2026

Very helpful and cooperative

“Very helpful and cooperative. I'm very satisfied.”

A

Alfred J.

US

Sep 22, 2026

Great Check In Appointment

“Today I had a great follow up, check-in appointment with a nurse practitioner after having a surgical procedure done. We went over expectations, where I met with my dosages, how to continue with my dosages now that I have recovered from surgery. All in all it was a great experience; so far everything has gone really well with this MedVi tirzepatide health adventure I have undertaken.”

J

Jennifer P.

US

Sep 22, 2026

Started great, ended poorly

“For the first 5 months, they were great. Good service. Good communication. Then, all communication stopped: no emails, no text. I called and canceled. But they would not send me a cancellation email. In three additional calls.”

A

Andy W.

US

Sep 22, 2026

Helpful and thorough

“Helpful and thorough”

T

Tracy H.

US

Sep 22, 2026

The nurse was very kind

“The nurse was very kind, professional and helpful. Thank you and keep up the good work. Unfortunately this company dosage peaks out at 11.125mg unlike some other companies that go to a max dosage of 15mg”

M

Maurice R.

US

Aug 7, 2026

Very quick and questions answered fully

“Video visit was made very easy and reminders were sent right before my visit”

M

Martin

US

Aug 7, 2026

Friendly and helpful

“The person who helped me listened and helped me with my problems”

R

Richard

US

Aug 7, 2026

The phone call was very thorough

“The phone call was very thorough and everything went smoothly”

R

Randy B.

US

Aug 7, 2026

The feedback has been overwhelmingly positive

“My experience was highly satisfactory, and all my inquiries were addressed to my complete satisfaction.”

T

Traci F.

US

The personal service

“The personal service”

D

DB

US

She took her time

“She took her time, answered any questions. Very satisfied thank you”

R

Raymond S.

US

Friendly, prompt questions answered

“Friendly professional answered my questions. Thank you!”

l

lisa E.

US

Professional and helpful

“Professional summary, courtesy, thoroughly recommended and helpful information for my case.”

B

Brian

US

Aug 10, 2026

Positive provider experience

“My provider was very friendly. She answered all my questions very thoughtfully and thoroughly.”

A

Ashley

US

Aug 10, 2026

Timely and helpful video call

“Timely and helpful video call resolving my issues.”

S

Scott C.

US

Aug 10, 2026

The nurse paid close attention

“The nurse paid close attention to my questions and responded in ways that were very helpful. Great job!”

R

Rena

US

Aug 7, 2026

The teams at Medvi always help

“The teams at Medvi always help to assist with my concerns and have been supportive and positive through my weight-loss journey.”

V

Veronica

US

Jul 28, 2026

She was very professional

“She was very professional and considerate. The video call was on time and straightforward.”

G

Greg R.

US

Reviews are individual experiences quoted verbatim from public Trustpilot profiles, names shortened; any weight-loss result mentioned is one person's and is not typical - results vary. Trustpilot is a trademark of Trustpilot A/S and is not affiliated with this site.

What happens after you sign up with Medvi?

Medvi's process runs the way regulators expect legitimate telehealth to run. You complete a medical intake covering your history, current medications and goals. A licensed provider reviews it - this is a real gate, not a formality; providers can and do decline patients for whom GLP-1 treatment isn't appropriate. If prescribed, medication ships free to your door, and treatment continues under regular monitoring: scheduled check-ins, dose adjustments handled by the provider, and the ability to reach your care team between visits.

Two details worth noticing. First, the video-visit model that reviewers describe means you actually see and talk to your provider - a higher-touch standard than the questionnaire-only intake some competitors run. Second, plans include a dietician and care coaching, which is rare at this price tier and matters clinically: GLP-1s change what and how much you eat, and most people benefit from real guidance through that change.

Is Medvi's pricing transparent?

The most common legitimacy failure in this market isn't fake medicine - it's pricing games: teaser rates that balloon at higher doses, membership fees stacked on top of medication, charges that appear at checkout. Medvi's structure is clean:

PlanMedicationWhat you pay
GLP-1Compounded semaglutide, weekly$99/month promo (reg. $199), all-inclusive
GLP-1 + GIPCompounded tirzepatide, weekly$166/month promo (reg. $299), all-inclusive

"All-inclusive" here means the medication, the provider consultations, the monitoring, the dietician and coaching, and free shipping - one number, no surprise charges. It's also HSA/FSA approved, so pre-tax dollars work. Full plan details are in our Medvi review.

What the newest reviews say (September 2026)

We re-checked Medvi's Trustpilot profile on September 25, 2026 and read the most recent reviews rather than the headline number. Three things stand out.

The 5-star reviews are about people, and they name them. "Theresa was thoughtful and explained all of her observations." "Nurse was very informative and pleasant to talk with." "My provider was very helpful. She listened to my concerns and made proper adjustments." "Tomica, the company rep was outstanding." Several carry Trustpilot's "Invited" tag, meaning Medvi asked for the review after an appointment; others are unprompted. Either way, the pattern is the same as it was in August: the clinical contact is the product people are rating.

The 4-star reviews are the useful middle. One customer "at first had a hard time canceling my monthly subscription, but they did finally get that taken care of" and wishes for "an every other month, or just buy as needed" option - Medvi is monthly-only. Another likes the RN, provider and coaching support but wants "a solid audio-video connection to see whom you're speaking with" and their credentials. The rest are short: "Quick, easy, to the point." "Very personal, communicated all needs." Medvi replies publicly to these.

The 1-star reviews are serious and specific. From the same month: a prepaid annual plan renewed after 11 shipments without notice, refunded only after BBB, FTC and state attorney-general complaints; a charge taken before any clinician contact, followed by a wrong-dose shipment and a refused refund; a transferring patient sent a starter dose repeatedly instead of the maintenance dose; communication that stopped after five months with no cancellation confirmation across three calls. One reviewer says tirzepatide tops out at 11.125 mg; we have not verified that. These are a small share of 14,836 reviews, but they cluster around billing, renewals and cancellation - so read the renewal terms before you prepay, and confirm the cancellation route in writing.

Shop Medvi's GLP-1 plans

Medvi's published plans - conditions shown under each price.

What To Know Before Starting GLP-1 Treatment

Before starting GLP-1 treatment, it's important to understand a few key things. These medications require a prescription from a licensed clinician and aren't suitable for everyone. Some people may experience side effects, especially during the first few weeks as the body adjusts.

GLP-1s also tend to work best when combined with basic lifestyle habits like balanced nutrition and regular physical activity.

That's why choosing a provider that offers proper medical screening and ongoing follow-up support is essential for both safety and long-term success.

Woman preparing GLP-1 weight loss injection

Where the skepticism is fair

An honest audit has to include the other side of the ledger. Medvi is not the absolute cheapest way to get semaglutide - even at its current $99/month promotion (regularly $199), wellmedr sells the same active ingredient for $49 and embody for $69. But at the promo rate the support-layer premium has shrunk to $30-40/month - at the $199 regular rate it is ~$130, and whether that is worth it is a personal call, not an objective one. Medvi also prescribes compounded medication only - if you specifically want brand-name Ozempic or Zepbound, you need a provider with a brand shelf like altRx. And its medication menu is narrower than platforms that also prescribe non-GLP-1 options.

So - is Medvi legit?

Yes, and with more public evidence than almost anyone in this market: licensed providers running real video visits, regular monitoring, transparent all-inclusive pricing, HSA/FSA approval, and 14,836 Trustpilot reviews averaging 4.3 that keep describing the same experience - thorough, personal, unhurried care. Legitimate does not mean flawless: the 1-star reviews about renewals, refunds and cancellation are real, and the monthly-only subscription is a genuine limitation for anyone who wants to buy as needed. The open question isn't legitimacy; it's whether you want to pay mid-market prices for high-touch support on a monthly plan. If you do, Medvi is arguably the strongest version of that offer.

→ Read the full Medvi review, with pricing and real customer reviews

→ New: how Medvi stacks up against HealthRx's $99 prepaid plan

How we verified this, and how you can

What we checked. Medvi's Trustpilot profile, re-read on September 25, 2026: a claimed profile (January 2025) in the Weight Loss Service category, 4.3 across 14,836 reviews. We read the newest reviews at every star level, not a filtered view, and quoted them as written with reviewer names shortened. The prescribing process, video visits, dietician and coaching come from Medvi's published care model and from what its own reviewers describe. Prices come from our verified registry, checked against Medvi's site, and are the published cash-pay rates at that date.

What we could not verify. The pharmacy that fills Medvi's compounded prescriptions is not named in the material we reviewed. One reviewer's claim that tirzepatide tops out at 11.125 mg is unconfirmed. We have no way to audit medical quality; a Trustpilot score measures customer experience, not clinical outcomes. We may earn a commission if you sign up through a link on this page; it does not change what we report.

Five minutes to check Medvi yourself.

  1. Open Medvi's Trustpilot profile, sort by newest, and read the 1-star and 4-star reviews before the 5-star ones. The complaints cluster around billing, renewals and cancellation; see whether the same themes are still current.
  2. Before paying, ask support which pharmacy fills the prescription, whether it is a 503A pharmacy or 503B outsourcing facility, and whether it compounds the base form of semaglutide rather than a salt form. A legitimate provider answers in a sentence.
  3. On the video visit, ask the provider's name and the state they are licensed in, then look them up on that state's medical or nursing board website. It takes a minute and settles the "real clinician" question for good.
  4. Read the renewal and cancellation terms before you prepay anything. The 1-star reviews above are the reason.
  5. Ask what you pay at your maintenance dose. Medvi says the price is all-inclusive with no dose-based increases; get that in writing from support before your first charge.

This article is general information, not medical advice. Compounded medications are not FDA-approved products; talk to a licensed clinician about whether GLP-1 treatment is appropriate for you.

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Sources & medical references

Treatment facts on this page are grounded in regulatory guidance and peer-reviewed research. Pricing and plan details come from each provider's published information. This content is for information only and is not medical advice - always consult a licensed clinician before starting treatment.

  1. 1.Once-Weekly Semaglutide in Adults with Overweight or Obesity (STEP 1 trial) - New England Journal of Medicine, 2021
  2. 2.Tirzepatide Once Weekly for the Treatment of Obesity (SURMOUNT-1 trial) - New England Journal of Medicine, 2022
  3. 3.FDA Approves New Drug Treatment for Chronic Weight Management (semaglutide / Wegovy) - U.S. Food & Drug Administration, 2021
  4. 4.FDA Approves New Medication for Chronic Weight Management (tirzepatide / Zepbound) - U.S. Food & Drug Administration, 2023
  5. 5.FDA's Concerns with Unapproved GLP-1 Drugs Used for Weight Loss - U.S. Food & Drug Administration
  6. 6.Human Drug Compounding (503A pharmacy standards) - U.S. Food & Drug Administration
  7. 7.Semaglutide Injection - drug information - MedlinePlus, U.S. National Library of Medicine (NIH)