embody vs altRx: Which GLP-1 Provider Wins in 2026?

She was really helpful

“She was really helpful, she was there on time, she explained to me what I asked very nicely, she was very patient and helped me understand my weight loss journey a lot better, she gave me some insights too about how the medication should work over time.”

My appointment went great

“My appointment went great! Nicole was professional and answered all my questions”

I was having the worst issues trying to...

“I was having the worst issues trying to get patient care through embody. Patrick called after a month and a half and said he was going to be my account manager. He has managed to fix the patient portal and get me engaged with a registered nurse. Two steps in the right direction thank you Patrick”

So far so good

“My visit was really good. The provider listened to me and answered my questions.”

The doctor listened to me today

“The doctor listened to me today. I will tell you my review once I start taking the medication.”

provider above and beyond

“Provider went above and beyond when video call technical issues with audio occurred. Provider called me by phone to ensure that I had my appointment for my second month to increase dosage of medicine.”

I had 3 video appointments that the MD...

“I had 3 video appointments that the MD didn't show up to on video. I was told embody was sorry and that I would get put on the priority call list. The priority call was 4 days later than the original appointment. When I actually spoke with a doctor, it was fine.”

Understanding Doctor

“Understanding doctor, listened to my input and made me feel seen and valued.”

I was uncertain about a few things and...

“I was uncertain about a few things and got clear answers.”

Used my dosage with Embody!!

“Felt a little rushed, but I have been on medication from my own Dr. I have lost 35 pounds before joining Embody, but finding them has been an answered prayer because I couldn't afford to go up in my dosage without Embody! Got about 29 pds. To go on my upped dosage starting in a few days!”

Shipping delays kill score

“I will give them a 3 for how easy it is to sign up and understandable questions. Also the medical providers are friendly. What keeps this from being a 4-5 is the shipping delay. First dose said 3-5 days and I got it in 8 days. I'm now on my second dose, money taken out of my bank 2 weeks ago and I'm 3 days past my medication taking day. This is 8 days after my new dose was approved by a N.P. that I had a video chat with. I'm sure this will affect the weight loss!!”

General info

“The nurse practitioner provided very helpful information. She listened to my concerns and addressed them positively.”

Provider heard my feedback and wishes...

“Provider heard my feedback and wishes for moving forward. Adjusted dose according to my needs.”

Dismal customer support with errors

“Signing up is easy. Provider called, payment was issued and medication was shipped. It was when I was charged for something I did not ever get that things went very sideways. Customer service answers without checking full history, they provided multiple texts and emails, all from different people, all saying something different. I paid for something over two weeks ago that I did not get, and each person I talk to says "no refund policy" (didn't ask for one) or that I already got the medication. So if you want initial service with no ongoing correct follow up, this is the provider for you.”

Initially I had great difficulty...

“Initially I had great difficulty finding someone who could help me but once I did everyone was excellent and patient. Hoping everything goes smoothly now and hoping the Terzepitide will work as it has been with other pharmacies”

My provider Dana was very pleasant

“My provider Dana was very pleasant to talk to and answered all my questions!”

She was very understanding and helpful

“Had an appointment, even set a time, but I guess our time zones were different so she called me. She was very understanding and helpful. She is amazing and very helpful.”

Honest

“Honest, helpful. Great customer service.”

First consultation

“Thorough, quick and easy!”

My experience with Embody has been all real and perfect

“My experience with Embody has been all perfect and very professional. I had issues with my video connecting so my provider took it upon herself to phone call me - it went perfect, I was heard and understood. So much faith in embody, with the affordable prices that don't change.”

Experience

“Knowledgeable, friendly.”

The ordering experience was excellent

“The ordering experience was excellent, all information was given and everything done online. It was a very comfortable process.”

Consult

“Very polite.”

No hassles

“No hassles. Free delivery. Explained everything.”

So far seems to be running fine

“So far seems to be running fine. We had misleading texts and waited on what we thought was gonna be a call for a telehealth visit. Which we never received. But after a few chats and a call I was able to get the email to send my proof of meds to. Looking forward to receiving my first shipment and get started to a healthier lifestyle”

Once the initial problem was resolved

“Once the initial problem was resolved, and I spoke to customer service about finally setting up an appointment. Everything was smooth. There was confusion because I had been prescribed it previously I no one ever told me I needed to schedule an appointment.”

Prompt and attentive

“I received a call at my appt time. I was able to explain my concerns and received answers that were clear and concise.”

I had a great experience for the most part

“I had a great experience with all initial communication. Only giving it 4 stars as there has been no communication since I was sent my 3 month supply and they initially say that someone will follow up monthly.”

Just started week 3 of tirzepatide

“Only on week 3; however, from my very first inquiry I've had excellent communication from customer service. When I was debating about the product and asking questions, the responses were always very prompt. When I made the decision to start, customer service updated me every step during process without me even needing to inquiry. All steps took place on time as informed and product shipped within days.”

Love the fact that there are no surprises

“Love the fact that there are no surprises as in costly up front cost. So happy that it's monthly. Excited to start.”

It went awesome such a nice professional person

“I've had a great experience with Embody over all. All those I've spoken to have been courteous informative and very helpful.”

Great customer service

“Great customer service fast and reliable”

Happy that I chose embody

“I've been looking for another GLP-1 company and I am happy that I chose embody.”

She was very helpful

“She was very helpful with my questions, also very friendly.”

Very nice person

“Very nice person. She took the time to explain everything and make sure I understood everything we discussed.”

Exactly what was needed

“The provider gave me an example of exactly what was needed.”

Great customer service

“Great customer service and my provider was so nice and explained everything very well.”

Answered in a timely and kind manner

“Kindness, on time, all questions answered properly.”

A doctor phone call and price for life

“It was the phone call with a doctor and price for life.”

Wonderful fast and friendly service

“Wonderful fast and friendly service, and the meds work the way they're supposed to. By my 3rd shot I'd already dropped 36 lbs. The price is the lowest around, and delivery was fast - only 2 days, with the cold packs still frozen solid. All-around awesome service.”

The appointment was really good

“The appointment was really good with the doctor, and my medicine came three days later, which was excellent. I've given your name to a friend of mine, so she will be using you as well.”

Best customer experience I've had in a long while

“I'm just starting out with AltRx and the rep who really, really helped me, Natalie, was so wonderful. She gave me info on the plan and answered all of my questions and concerns. I hope everyone at AltRx is this helpful. Wish me luck. I was able to join the plan with no hassles.”

I am going on 3 months with Altrx

“I am going on 3 months with Altrx and it hasn't been bad. I read these negative reviews and I find it hard to believe that we are all with the same company. They always respond to my messages with in 24 hours. I receive my shipment of tirzepatide with in a couple days after I follow up. Plus they haven't bumped my price it's been $148 since I started. I like Altrx. Plus I've lost 10 pounds. The only side effect I have is being sleepy but it's getting better.”

Would recommend!

“I do not understand how everyone has all of these “negative” reviews. I was skeptical at first due to reading through these but I am very happy with this company. 3 of my other coworkers use them as well and they are happy as well.”

Great company that takes care of my needs

“Great company that takes care of my needs promptly. I'm seeing a lot of negative reviews but I can't help but think they may be coming from another provider. This company is great and takes care of me and my family quickly and they are very customer service oriented. My order came in correct and even after taking a break, was able to use the medication at have at a different dose. They didn't try to sell me another beginner dose. A+”

I have been with altrx for few months

“I have been with altrx for few months. I take tirzepatide from them. I always get everything on time! I just felt they needed a good review since other companies I used suck and scam me.”

Ive be been using AltRx for 4 months

“Ive be been using AltRx for 4 months (out of a 6 mo subscription) after switching from another company. Not a single problem. Ive communicated with customer service multiple times and received prompt responses. Ive continually lost 4-5 pounds a month. They accidentally billed me once but after contacting them, I was refunded immediately. Ive been really happy with my experiences using them.”

Great experience so far!

“I don't understand all of the bad reviews because I've had a great experience so far! Paige my care consultant (maybe AI but idk) helped me get a discounted rate and answered all of my questions! I had previously been taking GLP1 from a Medspa and they were great but the price was Insane and it stopped working for me there. With AltRX I've lost 8 lbs and it hasn't even been a month yet since I started.”

I signed up on a Friday night at 8pm

“I signed up on a Friday night at 8pm. A doctor called me at 1045 Saturday morning and we talked for about ten minutes. She ordered the dose and medicine I wanted and I received it by FedEx overnight delivery on Thursday. So far so good.”

So far so good!

“I joined in June 2026. At first I was worried cause the ad I saw said $129 a month for tirzepatide but when I signed up they said it was an error and it would be $149 a month forever. And so far it's been great. My dose has increased but my price hasn't. I haven't had any trouble with communication via messaging them. My experience so far has been great, but I am not a social person I appreciate them checking up on me monthly and not annoying me with weekly check ins.”

Good experience but a little frustration

“I'm on my third month with altRx and while my first two months were very smooth, this third one has been terrible. My refill order has yet to be fulfilled with zero reason as to why. Customer service says they requested to “expedite it” but nothing yet. We shall see. I've been happy otherwise.”

My first time ordering from AltRx

“I was looking for a telehealth that utilized the same pharmacy I was already using, and AltRx was one of the ones. Ordering through AltRx was almost a 3rd of the cost I spent the first 3 months through the FSA site. Everything else ran smoothly. I ordered 7/5 and received it today, 7/13. I paid through Afterpay, so they can't renew without my approval.”

Fantastic customer service

“Fantastic customer service! I had a quick question about tracking my delivery, and their support team responded within an hour with all the details. The product quality is top-notch. Highly recommend”

pretty good experience

“I've had a pretty good experience with them. The shipping can take a tad bit longer but they respond when I reach out and the process is seamless in my opinion. Currently on level 2 and no issues”

So far so good

“So far so good. The med arrived promptly in good packaging to keep the med cold. No surprise costs at this time. I'm happy.”

I spoke to someone at Altrx last week

“I spoke to someone at Altrx last week. I told her I wanted a high dose of Triz since I have been on Triz for one year. My order arrived today, a week after ordering. Everything went very smoothly. The only concern was the tiny vial in comparison to other companies I previously ordered from. I just hope it works as it should.”

I was very skeptical about ordering...

“I was very skeptical about ordering with this company but thankfully I was proven wrong for the most part. Once I was approved I received email stating that my prescription had been sent to the pharmacy for compounding. It took about 5 days but I finally received an email that it had been shipped & I received it the next day. Total process took about 8 days total. Paige was great about texting me back if I had questions but customer service never responded back to me. However, I did receive them & I'm happy that everything has worked out so far. Overall experience - very satisfied.”