Is Midi Health Legit? Yes - Reviews, BBB & Billing

Understanding an knowledgeable

“Understanding an knowledgeable”

Midi Health has been life changing

“Midi Health has been life changing. I can't recommend them enough. The staff is great and their portal is easy to use.”

Visit-Bloodwork-Visit= results. Worth the wait.

“Between my first visit, all the blood work and my second visit to get the results was a bit lengthy. BUT all worth it. I felt my clinician was knowledgeable. She came up with a health care plan that I was very pleased with. I have high hopes. Anxious to start my Journey to feeling better..”

I was looking for a doctor who could...

“I was looking for a doctor who could prescribe the estrogen I had always used since I had a hysterectomy at 16 years old due to ovarian cancer. My oncologist of 30 years went "concierge" and I could no longer afford her. I was having such bad night sweats and hot flashes that life became unbearable! My new GYN was too afraid to give me hormones due to my age. Somehow- a google search I think- I came across Midi and it has changed my life!! The PAs are amazing and they care about your quality of life!! I feel so much better and like my old self again!”

I am so happy

“I am so happy, I'm 47 years old and this is the first time I have felt heard. This is the first time people actually cared how I felt and wanted to help me. And not just gaslight me and make me feel like I was crazy. I would 100% recommend and do recommend all the women in my life to use midi”

quick, fast very convenient and very friendly

“I love the flexibility. I had my appointment telehealth in my car. I was going from one place to another place and could not make the meeting on time so I pulled over and had my meeting via telehealth from my car. It was quick, to the point and got everything i needed addressed. No need to go in and wait at a doctor's office.”

The clinicians are great

“The clinicians are great. Highly recommend MIDI Health.”

Top tier care

“Midi was extremely quick and easy to set up an appointment and the care given was excellent. I felt heard for the first time in my menopause journey.”

Kind, Caring and Compassionate Care

“My primary turned me down on helping me with some issues because it was "old age" and I needed to learn to cope with it. After research, I found this place with an NP and decided to try it. I love my NP and highly would recommend her to anyone. The video teleahealth is wonderful and I'm on the road to getting back to where I hoped to be. She is kind, compassionate and listens to everything before making the decision for my plan.”

Amazing !!

“My provider was friendly , understanding and thorough . She made sure I understood everything she recommended and how/why she recommended it .”

Convenience and Excellent Provider and Care

“The provider has been amazing with listening and changing my treatment plan as needed. She has been friendly, kind, and clearly knowledgeable. She has been careful to make sure my medications are safe, monitor side effects, ensure they are working as they should, and make sure I have refills as needed. The convenience has just been amazing too!”

What made my experience great is that...I feel heard and seen!

“What made my experience great is that they listened to me! I felt heard and seen! My concerns were not dismissed. I was suffering in silence for five years and no one would listen or believe me. The treatment plan put in place for me is changing my life! I am now mending relationships and getting my life back thanks to MIDI Health.”

I feel incredibly fortunate to have a...

“I feel incredibly fortunate to have a knowledgeable, thorough, compassionate clinician who listens to me, takes my concerns seriously, and has helped me become much more proactive and up-to-date with my overall health - not just my peri-menopause symptoms!”

My health care provider (Holly)...

“My health care provider (Holly) listened to my issues and took the time to explain them and address them. She made sure to provide a treatment that my insurance covers, and I am so happy to have received help. I am already feeling the effects of my treatment and I appreciate it a lot.”

My provider

“My provider, Jayne Fortenberry, was kind and very informative! She listened to me and made me feel at ease with the process of starting HRT. I feel so grateful for her! The whole process was seamless!”

I was a Person and not just a Patient

“Since going to the doctor on my own as a young adult until 40+, I have never spent more time with a doctor who saw me as a person and who truly heard me. From scheduling to logging off of the appointment was done with ease. My provider got to know me more in my 30 minute visit than my own PCP. She was very thorough, patient, knowledgeable and willing to see me as person and not just the next patient. I know it's crazy to say but I'm actually excited for my next appointment.”

No BS

“There is no re-explaining, no over justifying. My clinician listened, she educated, we discussed, then there was a clear plan with clear check-ins. No BS, just women getting healthcare.”

Feeling great!

“My provider was very attentive, listening to my concerns and explaining different treatment options thoroughly, including possible side effects. She is personable and remembers me from one visit to the next. My treatment plan has already alleviated so many of my symptoms. The system is easy to access and use.”

Recommend Midi 100%

“Extremely happy with their service, in the short period I have been with them they have helped me substantially recommend them.”

I was falling apart and was suspicious...

“I was falling apart and was suspicious it was perimenopause- hearing that my horrible dizziness was actually low estrogen was such a relief about a year ago. Since then this journey hasn't been easy but if not for Midi I would have fallen apart. There are so few clinicians caught up about perimenopause. I hope Midi continues the important work it is doing but doesn't let their clinicians get burned out- an army is needed to help the huge gap in care for women!!”

Midi Health gets it. Highly recommend.

“I recommend Midi Health to anyone I meet that is dealing with symptoms of perimenopause. Tried several other women's health virtual clinics- this is far superior both on ease to work with and their clinical support.”

Finally Heard, Finally Hopeful: My Midi Experience

“For the first time in years - maybe even decades - I finally felt like I was truly being heard by a healthcare provider. My experience with my Midi provider was exceptional. She listened, validated my concerns, and communicated with such authenticity, compassion, and understanding. I never felt rushed, dismissed, or like I had to convince someone that what I was experiencing was real. I left my appointment feeling something I haven't felt in a very long time: hope. Hope that I finally have someone partnering with me to help me feel like myself again. I am so grateful for this experience. Sometimes, simply being heard and knowing someone genuinely cares makes all the difference. For the first time in a long time, I truly believe I'm on the path to getting back to me.”

Easy to access

“Easy to access, great clinicians and same day prescriptions for my needs.”

Beyond Grateful

“I was diagnosed with Premature Ovarian Insufficiency (POI) in my mid-30s, but no one ever explained what that meant for my long-term health. Every provider has treated my condition as if POI was just early menopause, and I've spent years feeling exhausted, foggy, and unlike myself. My Midi provider, Tracy Pozar, NP, was the first person to connect all the dots, explain POI as an endocrine condition, and start me on a treatment plan that actually addresses the root cause. For the first time, in a long time, I feel hopeful and truly supported.”

Ahhhhhhmazing!

“Good goddess, I should have done this years ago! The knowledge, patience, and understanding that my clinician offered was bar none. They were incredibly thorough, patient, kind, fun, treated me like a human, and knew exactly how to get to the bottom of the struggles that I was having. It's only been a handful of days and I already feel like a new person. Thank you, thank you thank you!!”

Scheduling a telehealth appointment was refreshingly simple

“The process was straightforward and quick - I was able to book a visit without any hassle or long waits. The clinician I met with was wonderful. She was kind, compassionate, and really took the time to listen and understand what I needed. She clearly knew the issues women face in midlife and approached everything with empathy and practical solutions.”

I have had an exceptional experience

“I would highly recommend their care to any woman navigating peri/menopause. My clinician is knowledgeable, compassionate, thoughtful, and truly takes the time to listen and understand. I felt heard and supported and she took the time to answer my questions and develop a personalized treatment. I never felt rushed or dismissed, which can unfortunately be difficult to find when seeking menopause care.”

Highly recommend

“My PA was professional and very thorough. She took time to listen and clearly explained options. She verified my medical history. She answered all my questions demonstrating knowledge and understanding.”

I felt heard and understood

“I felt heard. My doctor understood my concerns. She was kind and patient and demonstrated real care - I had not felt this from any other outside, local clinician. My exams were ordered within minutes enabling me to have these done same day. Unheard of! Honestly. Best experience ever!”

My provider is amazing and supportive

“She listens to me and addresses my concerns. She tells me the truth and discusses the pros and cons. I appreciate her so much!”

Heard, Understood and Supported

“As a woman in my early 50s who was surgically induced into menopause more than 10 years ago, I had become exhausted from constantly having to advocate for myself just to get and maintain hormone replacement therapy. Making an appointment with Midi was honestly one of the best decisions I've made for my health. They ordered an extensive panel of bloodwork that helped validate the concerns I had been trying to communicate for years. Instead of dismissing my symptoms, they listened, explained my options, and worked with me to determine what needed to be addressed and how. The follow-up care has also been wonderful. After years of feeling dismissed and, at times, gaslit by clinicians, I finally feel heard, understood, and supported. I'm so grateful to have found a provider that truly listens and takes my concerns seriously. I only wish I had found Midi sooner!”

It's hard to get really personal about...

“It's hard to get really personal about our most intimate health issues over a computer camera. Without the in-person care, it can only be so specific. And the 15-minute time slot constraint can really be felt, especially when one has detailed questions. I often feel I'm not getting all the info or guidance I could get.”

Disappointed

“I loved the actual clinical visit. The APRN was warm, friendly, and knowledgeable. My complaint? The communication via the portal. I came to Midi at the end of my rope. I couldn't have made it any clearer about how I was feeling. To write a script that is on back order...Shameful. To basically dangle a carrot in front of a menopausal woman is unkind. I requested an alternative med via the portal. No response. I updated my pharmacy information in my message... That was reviewed and updated. My actual concern? Not so much. I called Midi. I was told by another provider that she would elevate my concerns and make sure the provider reached out. It didn't happen. Very frustrating to know that 2 miles from house, sitting on a pharmacy counter, there's a medication that could help me, but because my provider only wrote for brand name, I couldn't get the generic. I feel very deflated and unheard. I messaged 3 times, called 3 times. Nada. If this relationship is to continue, you all need to do better with your communication.”

What a disappointment

“What a disappointment. Stephanie, my provider, listened to my history, then suggested a course of treatment that I said I had already done with low results. I have PMDD and progesterone gives me anxiety, so asked what the thinking is to put me back on it. "That's what we do" and she shut down and stopped talking. The whole expressive tone on her face shifted. I tried to open the conversation back up, but she became defensive and quiet. "Sorry, I don't have an answer for you. I wish you luck on your journey." And that was it. No offer to consult with someone else, refer me to someone more versed in my needs, or get back to me after doing some exploring. Just total shut down. I was not expecting to feel so dismissed by a company started by women for women. But, I have been left feeling rather abandoned. I wish there was a way to contact the company prior to making an appointment to ask if my case is something they have experience with. But there is no availability for that, and no way to choose which provider you see. The only positive is having a virtual visit, and being covered under insurance.”

Hidden costs and misleading offers that...

“Hidden costs and misleading offers that this service is covered and in services with my insurance plan. Months later they charged me $250 for a very short Telehealth visit! I believe this is a deliberate attempt to make an apt with them. Higher than a regular Dr visit. STAY AWAY”

Avoid like the plague

“Avoid like the plague! They assigned me a Clinician, with zero personality, communication skills or empathy, then charged my insurance company for a "mental health" assessment on top of the cost for the virtual visit. The "mental health" assessment was not mentioned in any of their fees. Also, the Clinician assigned wasn't even credentialed to prescribe BHRT. Convenience does not equal quality!”

No-show clinician, no follow-up, and forced to redo all my paperwork

“I was logged in five minutes before my scheduled appointment with everything completed. No one joined. I emailed support while waiting, and their answer was to refresh my browser and check my camera settings. I called as they suggested, and the person I spoke with couldn't help and said the scheduling team would get back to me. No one ever did. Instead, a new appointment was scheduled for me without anyone checking my availability. When I tried to pick a time that worked, the system made me redo all of my intake paperwork, even though I had already completed it for the original appointment. Midi sent an apology and offered to help me reschedule, but when I tried again, it still required me to redo all of the forms. At that point I decided not to move forward. I was excited to talk to menopause experts, but the missed appointment, lack of follow-through, and repeated paperwork made this a very poor first experience. I'll be finding another provider”